Nguyen_Hong_Ngoc
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Join date : 2014-03-17
 |  Subject: how to build an effective business culture for all employees?  Wed Apr 23, 2014 11:14 pm | |
| When someone is respected or high evaluated as a special one, customers not only want to work in long term with the company but also tell this to their friends or relatives about great experiences in the period which do business with that firm. Unfortunately, in fact, some employees in the company just work in limited field, even they just care about their specialized functions. For instance, accountants just focus on numbers or sellers just focus on their own job, and they seem not to be interested in taking care customers because they think that this job is responsibility of consultant department. So, how do the staffs own resourceful sense to direct the customer more than before? Let’s look back the way which owner business or all employees treat the customers. Handing over authority Staffs should to be trained carefully about specialized knowledge, skills and significant equipments in order that they not only do their own business very well but also solve some situations, especially concerned to customers’ requirements. It is clear that when the employees are handed over authority, they can take the initiative in trying to solve the problem. As the result, they will be free to action and bear responsibility for anything which they did, and when they make the mistakes, they find out the solution by themselves. One more point, when believing in staffs, managers would make the employees to be more confident and this can improve working effectiveness of the employees. Rejecting some procedures which delay the staffs to thinking and act like a boss Normally, customers usually require meeting the owner of company or the highest manager when they are not satisfied with the services. However, customers still receive the explanations from the managers which are similar with some of employees. Communicating skills Employees need to be updated everything which is happened in the firm. It is so bad that a staff is surprised when customers questions about his company. Remember that the employees are people who always directly meet the customers, so they have to be improved full of information to communicate or exchange with the clients. Collecting feed-back from employees Employee understand best customer. When taking full advantage of this, the firm can bring the client anything they totally expect. Moreover, this makes the employees to feel that they are respected and high assessed, and are the important members of the organization. |
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