A statistical study of the United States showed an average number of managers use 21% of the time during the week to resolve the contradictions and conflicts in business. Thus, managing conflicts is a job that managers need to pay attention to promote better business work.
Managers recognize that conflict is inevitable. The potential conflict is found everywhere. Conflicts in an organization can occur at many levels from small to large. However, it is important to know that all organizations, including businesses, are required conflicts and contradictions. The problem is that there is too little or too much conflict. There it is necessary to learn how to resolve conflicts rather than exclusion. Remember that businesses need to put pressure on the large number of conflic accordingly. If there are too many contradictions and conflicts, they will wreak business as well as labor forces.
The causes of the problem
Conflicts between individuals occur between two or more people. Most of the conflicts and contradictions between individuals is due to differences in personality, communication is not effective. It can happen when people do not like each other, the trust does not exist and think about thing from different view.
Conflicts also can occur between groups, particularly conflict between the business group in which scarce resources, there should be more demand for these resources. The independence between tasks also generate conflict and
Beneficial and Harmful Conflicts
Distinction between the beneficial and harmful conflicts is extremely important for business . According to experts,harmful conflicts which base on emotional and not related to each other . This definitely lead to failure in resolving this conflict.
When there are too many harmful conflicts and contradictions will create a loss of control in the organization, reducing productivity and increasing enmity between people. Perhaps, the energy spend on work but now is for conflict and contradiction. With high levels of conflict and strife, anger focus on individuals instead of solving problem. From here , business can be found disappears coordination and confidence threatened. The company will be devastating because of this.
When there is too little conflict is also a disadvantage, because people become complacent and lazy. Then it will be little creativity. As a manager, you need to know to distinguish between conflicts and conflicts between individuals, between groups, between the organization and the individual.