How To Deal With Conflict In The Workplace
There are a variety of conflicts, including at work and people usually have the trouble when they resolve one. Here are the essential steps to make good conflict in the workplace.
1. Realize that some conflicts are inevitable at work
In the any works, totally you can meet conflict every time and people care enough or disagree strongly. Therefore, you have to realize the problem you are caught so that you can find the way to compound.
2. Handle conflicts sooner rather than later
When a conflict starts, you should resolve it as soon as you can or else it can develop and appear many others.
3. Ask
If somebody has done something that made you angry, or if you don’t understand their viewpoint or actions, simply ''asking'' about it can make a world of difference. Never assume that people do what they do to annoy you. Sometimes there’s good reason why that person does what he or she does and a potential conflict evaporates right there.
4. Invite the other person to talk about the situation
A hurried conversation at your desk between emails and phone calls won’t solve anything. You need an undisturbed location and time to address the issue.
5. Observe
Identify what you see in neutral, objective terms. This is where you describe the facts of the situation as objectively as possible.
6. Apologize
Apologize for your part in the conflict. Usually everyone involved has done something to create and sustain the conflict. Remember that you’re not accepting the entire blame, you’re taking responsibility for your contribution to the situation.
7. Appreciate
Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it’s a great way to move forward.
8. Identify the consequences
Outlining the consequences of the conflict shows why it’s necessary to resolve it. It also helps participants to look beyond themselves and see the conflict from the outside.
9. Define an objective
It’s essential to set a goal so both parties know the outcome they’re aiming for. That makes reaching the outcome a lot more likely.
10. Request
Ask for specific actions that can be implemented right away.
11. Get mediation
Some conflicts cannot be solved by the participants alone, and mediators can help. Mediation involves a neutral third party who has been trained in mediation principles, who is experienced in mediation, and who is trusted by the people involved in the conflict. A good mediator will help the disputants find their own solution, not provide advice or push them toward any particular solution. Take care when selecting a mediator. The mediator should only be someone who has undergone formal mediation training, has extensive mediation experience, and has mediated under supervision. Otherwise, he or she may do more harm than good.
12. Consult a lawyer
Some conflicts involve disagreement about what is legal, or whether to follow the law.
Subject: How To Deal With Conflict At Work 
Thu Apr 24, 2014 11:08 pm
