Phan Thị Hà Thu
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Join date : 2014-02-23
Age : 30
 |  Subject: Steps in Constructive Inter-cultural Conflict Management  Wed Apr 23, 2014 4:48 pm | |
| Steps in Constructive Inter-cultural Conflict Management A concise and useful model consisting of five steps that can help a cosmopolitan communicator constructively contend with intercultural conflict:1. Assess: In this step, parties need to investigate and collect information related to the conflict and about a problem they are experiencing. Making and solving the questions such as what is the conflict? who is responsible for the conflict? and is there a history of conflicts with this person / department?2. Acknowledgement:Parties listen one another, need to acknowledge the conflict and try to understand the situation from all sides. Acknowledgement allows both parties to build the empathy needed for a synergistic solution.3. Attitude: The attitude phase, parties realize differences about culture, intelligence levels and other factors. A positive attitude generates trust and cooperation is mandatory for productive conflict management. It is forward so that both parties can continue working together. Demonstrating conciliation, compassion, concern, and a willingness to assume responsibility for one's actions is crucial for satisfactorily managing differences.4. Action: The action step begins to find a way to correct the problem by discussing the options and then implement the chosen conflict-handling mode. Integrating the information gathered from the previous steps should be useful in selecting and applying productive communication techniques and from it the participants toward a mutually satisfying solution. Taking action and giving feedback are the two critical key success factors, if parties do not take the necessary action the conflict situation will more intense on a higher scale.5. Analysis: In this last step participants are unanimous in the solution then review what they have agreed upon and consider to meet the needs of all parties. When the conflict situation has been resolved, it should be analysed to determine what caused the conflict situation to begin with and what measures can be put in place to stop this type of situation from reoccurring. Analysis enables participants to monitor both the short-term and long-term results of the conflict resolution. |
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