Bùi Minh Thu
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Join date : 2014-02-20
 |  Subject: Conflict Management  Thu Apr 24, 2014 9:22 pm | |
| Conflict is a process that begins when one party is aware that the other side is the negative impact (negative or almost) to the issue that they careMethods to manage conflicts:
- Anticipate – Take time to obtain information that can lead to conflict.
- Prevent – Develop strategies before the conflict occurs.
- Identify – If it is interpersonal or procedural, move to quickly manage it.
- Manage – Remember that conflict is emotional
- Resolve – React, without blame, and you will learn through dialogue.
Prevention: Occurs when one or two sides recognize the contradictions that exist and react by withdrawing from conflict or delay the appearance of it. Reconciliation: Occurs when one party to resolve the conflict by the other party at least meet some of their requirements. This approach can be quite active and concessions.
Compromise: Occurs when both parties give and get some things in order to resolve the conflict. Forcing: Occurs when a side or both sides try to satisfy their needs regardless of the opponent's influence. Cooperation: Being an attempt to help one or both sides completely satisfying each other's needs.When you realize that you are wrong-to achieve a better position to listen, learn and to express her know. When issues are important to others than to you - to satisfy opponents and maintain relationships. Make an impression for the latter problem when want to minimize the loss may encounter. When harmony and stability are particularly important. Accept marginalized to draw lessons and progressThey also have degrees of conflict management style.
- Integrating involves opening up, creating dialogue, and exploring differences to choose an effective solution for both groups. "This style is positively associated with individual and organizational outcomes."
- Obliging tries to find the same interests of the parties, while trying to minimize the true feeling of the conflict, to satisfy the other party.
- Dominating is a coercive manager who forces their own way.
- Avoiding is ignoring the problem in hopes that it will go away.
- Compromising is a manager that is willing to make concessions and the employee makes concessions for a mutual agreement.
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