Conflict is a norm part of a conversation or community in group or even inside of individual. It is sometimes bad but it is not at all because of some reasons it proves the relationship which is healthy. After all, two people can’t be expected to agree on everything, all the time. Learning how to handle it- rather than avoiding it.
Constructive intercultural conflict management and intervention require methodically examining the nature of the conflict, assessing the pattern of relationship between the parties, and determining which approach or communication style will prove most constructive. According to Borisoff and victor (1989), it is supposed that used 5 steps can help a cosmopolitan communicator constructively contend with intercultural conflict: assessment, acknowledgement, attitude, action, and analysis.
1. Assessment:
Study the following aspects of the communication environment
-Individual traits of participants and nature of their relationship
-Nature and cause of conflict
-Clarification of each party’s personal agenda, goals, and objectives
-Examine the prevailing communication climate
-Preliminary determination of an appropriate conflict-handling style
2. Acknowledgement: Acknowledgement of the value in the other party's input and willingness to listen and actively engage the other person constructively.
3. Attitude: Take a more conciliatory tone, adopt a compassionate outlook and concern for the other party, and be willing to assume responsibility for one's action.
4. Action: Communicate in a respectful manner, refrain from a dominating communicator style, show tolerance for ambiguity, respond in a nonjudgmental manner, and behave in a way that enhances interpersonal harmony.
5. Analysis:
Review and evaluate decisions by taking into account:5. Analysis
-whether concerns of all are met;
-whether decisions can be implemented swiftly and/or effectively;
-viability of short- or long-term solutions; and
-whether it has enhanced the relationship between parties involved.
Subject: Steps in constructive intercultural conflict management 
Thu Apr 24, 2014 10:45 pm
